We collect information you provide directly to us, including: full name, email address, phone number, delivery address, payment information (mobile money details), order preferences, and delivery instructions. We also automatically collect device information, browser type, and usage data through cookies and similar technologies.

We use your information to process orders, arrange deliveries, process payments, communicate with you about orders, improve our services, send promotional materials (with consent), and comply with legal obligations. We may also use aggregated data for business analytics.

We use cookies to store user authentication data including your email, phone number, and full name to provide a seamless shopping experience. These cookies help us remember your preferences and keep you logged in. You can control cookie settings through your browser, but disabling them may affect site functionality.

We do not sell your personal information. We may share your data with delivery partners (for order fulfillment), payment processors (Airtel Money, TNM Mpamba, National Bank), service providers who assist our operations, and when required by law or to protect our rights.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history may be kept for accounting and customer service purposes.

You have the right to access, update, or delete your personal information. You can opt out of marketing communications at any time. For business customers, you may request a copy of your data or ask us to correct inaccuracies. Contact us to exercise these rights.

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you are a minor, use of our site requires parental or guardian consent and supervision.

With your consent, we may send you promotional emails, SMS messages, or other communications about our products and services. You can unsubscribe at any time by following the instructions in our communications or contacting us directly.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

If you have questions about this privacy policy or how we handle your personal information, please contact us through our website or visit our shop in Mzuzu town, near Mataifa. We will respond to your inquiries promptly.